Renka Ltd- Privacy Policy

Our Privacy Policy statement describes how we use and collect your personal information. If you have any questions regarding your personal data, please contact technicalsupport@renka.co.uk.
or Renka, 34 – 36 New John Street West, Birmingham. B19 3NB.

How we collect your information?
Personal data is collected when you enquire about our products;
• Through the website
• Over the phone
• From the showrooms/exhibitions
• We also receive information from third parties such as door and window system manufacturers, from whom you have requested more information on our products and services.

What information we collect?
In order for us to provide a quotation we require the following details; your forename and surname, email address, postal address and telephone number(s). We also gather other information such as which products you are enquiring about and information regarding your project.

How do we use this information?
The information collected will be added to our customer database and will be used to assist with our service to you; firstly, to inform you of events, new products and special offers and secondly, to provide you with a quotation/product information as requested by you.
We will then follow up with you using the personal information you have provided, but solFor those customers who place an order with us, personal and order information needs to be retained for up to 10 years in case any warranty claims are subsequently submitted to us (warranties are largely for 10 years)

Informational e-mails / newsletters
We do not currently send out e-mails or regular communications other than those related to your specific project enquiry. Should we at any point in the future be considering sending a newsletter or other sales communications out, we will seek your confirmation in advance on an opt in basis to receive communications.
ely in respect of your enquiry.

How do we protect personal information?
We take the appropriate measures to ensure your personal information is kept accurate, up to date and secure with a view to preventing any unauthorised access to your data. We only keep it for as long as necessary for the purposes for which it is intended. We do not supply this information to any other companies other than our own approved suppliers for the purpose of facilitating your order.

Will we disclose the information we collect to outside parties?
Your information will not be passed on to a third party, unless it is for the purpose of completing your quotation or order. Where we use third parties, we will make sure there are appropriate controls in place.

Your consent
By providing us with your information, you have consented for us to collect and use this information in accordance with the purposes described above.For those customers who place an order with us, personal and order information needs to be retained for up to 10 years in case any warranty claims are subsequently submitted to us (warranties are largely for 10 years)

Right of access
We are able to provide copies of information we hold about you or correct any inaccuracies in your information. If you wish to access these rights please email technicalsupport@renka.co.uk. We will deal with such enquiries as quickly as we can, and always within the 1 month allowed within the GDPR regulations.

Changes
If you wish to change any personal details, please let us know at technicalsupport@renka.co.uk so we are able to keep your records up to date.
Withdrawing consent
To withdraw or change your consent to us using the data that we hold for you for the purposes of our business, please contact technicalsupport@renka.co.uk.